Returns, Refunds and Exchanges Policy

Defective merchandise will be exchanged for a replacement of the same product within 30 days. Simply give us a call toll free 1-888-940-3645 and let us know. Send back to us at the address below and we will ship another one at no charge.

  • Groove Identification Solutions
    29 Centennial Rd Unit 3
    Orangeville, Ontario
    L9W 3Z9

If you are not satisfied with a Stock product we will Refund your purchase less the shipping charge. Please send the product back to us and we will issue a credit once received back to us.

Exchanges for an alternate unopened product can be arranged. Please call within 30 days. Some items cannot be returned if they are opened. This includes Software.

Custom Printed items such as lanyards, badge reels, One Day Visitor Pass Books and Badge Tags cannot be returned as a proof of approval process is required before production.

Please feel free to call toll free 1-888-940-3645 with any further questions.